Frequently Asked Questions
Orders are typically processed within 3 business days.
Shipping estimates and ships from locations are listed on each individual product page. These are calculated based on the specific partner that is fulfilling the order and where the fulfillment center is located.
Urban Alcove works with both U.S.-based and international fulfillment partners. Depending on product availability and destination, orders may ship from U.S. warehouses or from our international partner facilities. Orders with multiple products may be fulfilled from multiple locations and countries.
Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.
Yes, we provide free standard shipping on all orders.
We offer a 30-day hassle-free return policy. We accept returns under the following conditions:
- Item was purchased within the last 30 days
- Item is unused, unworn, and in its original packaging
- Item is not marked as final sale or non-returnable
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.
If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.
For order shipping from US fulfillment locations, we use UPS, FedEx, and USPS for delivery.
International shipments are managed through a consolidation of logistics services, utilizing USPS for final-mile delivery.
No, currently we only ship to the US(contiguous states only).