Frequently Asked Questions

Orders are normally processed within 1–3 calendar days. After shipment, standard delivery normally takes 4–12 calendar days.

Estimated delivery windows are displayed on each product page and at checkout.

Yes. We will send a shipping-confirmation email containing your tracking number after the carrier picks up the package and tracking becomes active.

You can also check your shipment through our Order & Delivery Tracking page.

Yes, we provide free standard shipping on all orders.

You may request a return within 30 calendar days after delivery.

Contact Urban Alcove before sending a product back. If the return is approved, we will provide the correct return address and shipping instructions.

Please review our Refund & Return Policy for complete information about eligibility, return shipping, and refunds.

We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. The payment options available for your order will be displayed during checkout.

Contact us immediately if you need to cancel or change an order.

We will attempt to accommodate your request, but changes or cancellations cannot be guaranteed after order processing begins. If an order can no longer be canceled, you may request a return after delivery under our Return & Refund Policy.

Shipments originating in China are generally transported through Cainiao and transferred to a U.S. carrier for final delivery.

Our current final-mile carriers include SpeedX, USPS, UniUni, and GOFO. The carrier used depends on the shipment’s fulfillment location and destination, and other regional carriers may occasionally be used.

Your assigned carrier will be shown in the tracking information for your shipment.

No. We currently ship only to residential and business addresses within the contiguous United States.

We do not ship internationally or to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or P.O. boxes.

If your order has not shipped within 3 calendar days, or has not arrived within 14 calendar days after shipment, please contact us with your order number so we can investigate.

Please contact Urban Alcove with your order number so we can review the shipment details and investigate with the carrier.

Contact us within 30 calendar days of delivery. Include your order number, a description of the problem, and clear photographs when they can reasonably show the issue.

We will review the request and provide instructions for an appropriate replacement, return, or refund.

Urban Alcove will pay or reimburse approved return-shipping costs when a product arrives damaged, defective, incorrect, or materially different from its description.

For other returns, such as changing your mind or selecting the wrong product, size, or color, the customer is responsible for return-shipping costs. We do not charge restocking fees.

Approved refunds are issued to the original payment method within 10 business days after the returned product is received and inspected.

If we approve a refund without requiring a return, the 10-business-day period begins when that resolution is approved. Your bank or payment provider may require additional time to post the refund.

Customers should not ordinarily be asked to pay import duties or customs fees upon delivery.

If a carrier requests an unexpected payment related to an Urban Alcove order, please contact us before paying so we can investigate and provide assistance.