Refund policy
Last updated: September 15, 2026
We want you to feel comfortable ordering from Urban Alcove. This policy explains when products may be returned, how to request a return, who pays for return shipping, and when refunds are issued.
30-Day Return Window
You may request a return within 30 calendar days after your order is delivered.
The delivery date shown by the shipment’s tracking information will normally be used to determine when the return window begins.
Return Eligibility
To qualify for a return, the product should be:
- In the same condition in which it was received
- Unused and free from damage caused after delivery
- Returned with its original components, accessories, and packaging when reasonably available
We currently do not sell products designated as final sale or non-returnable. Products purchased during a sale or promotion remain eligible under this policy.
Requesting a Return
Contact Urban Alcove before sending a product back. Returns sent without prior authorization may be delayed or may not reach the correct return location.
To request a return, email support@urbanalcove.com and include:
- Your order number
- The product you wish to return
- The reason for the return
- Photographs when they can reasonably show a product or delivery problem
If the return is approved, we will provide the appropriate return address and shipping instructions. Depending on the circumstances, we may instead provide a return label or resolve the issue without requiring the product to be returned.
Do not mail a return to our business correspondence address unless our return instructions specifically direct you to do so.
Return Shipping Costs
Urban Alcove will pay or reimburse approved return-shipping costs when a product is:
- Damaged upon arrival
- Defective
- Incorrect
- Materially different from its description
If the return is for another reason—such as changing your mind, ordering the wrong product, or selecting the wrong size or color—the customer is responsible for return-shipping costs.
We strongly recommend using a trackable shipping service for customer-paid returns. Urban Alcove cannot issue a refund for a return that is not received and cannot be verified via tracking information.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, incorrect, or materially different from its description, contact us within 30 calendar days of delivery.
Please include your order number, a description of the problem, and clear photographs when photographs can reasonably show the issue.
We will review the request and provide instructions for an appropriate replacement, return, or refund.
Refunds
Once an authorized return is received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method within 10 business days after the returned product is received and inspected. If we approve a refund without requiring a return, the 10-business-day period begins when that resolution is approved.
Your bank or payment provider may require additional time to post the refund to your account.
Original shipping was provided free of charge, so no original shipping charge will be deducted from the refund.
Restocking Fees
Urban Alcove does not charge restocking fees.
Exchanges
We do not currently process direct exchanges.
If you would like a different product, size, or color, request a return for the original product and place a new order for the preferred item.
If you received a damaged, defective, or incorrect product, contact us before placing another order so we can determine the appropriate resolution.
Order Cancellations and Changes
Contact us immediately if you need to cancel or change an order.
We will attempt to accommodate the request, but cancellation or modification cannot be guaranteed after order processing begins. If an order can no longer be canceled, you may request a return after delivery under this policy.
Refunds for Products That Become Unavailable
If a product becomes unavailable after an order is placed and we cannot fulfill it, we will notify you and issue a full refund to the original payment method.
We will not substitute a materially different product without your approval.
Contact Urban Alcove
To request a return or ask a question about a refund, contact us:
Email: support@urbanalcove.com
Phone: 512-364-0201
We normally respond within 24–48 hours.
Business Information
Urban Alcove is operated by:
Andrew T. Lyons
Street: 5715 Sam Houston Circle
City: Austin
State/Region: TX
Country: United States
Zip Code: 78731
Email: support@urbanalcove.com
Phone: +1 512-364-0201
Urban Alcove is an online retailer and does not operate a public storefront at this address.