Terms of Service & Payment

Terms of Service

Last updated: October 18, 2026

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These Terms of Service (“Terms”) govern your use of the Urban Alcove website and purchases made through it. By using our website or placing an order, you agree to these Terms.

Nothing in these Terms excludes or restricts consumer rights that cannot lawfully be excluded.

1. About Urban Alcove

Urban Alcove is an online home décor retailer owned and operated by Andrew T. Lyons.

Business correspondence address:
5715 Sam Houston Circle
Austin, TX 78731
United States

Urban Alcove does not operate a public retail storefront at this address. Please do not send returns here unless our return instructions specifically direct you to do so.

Email: support@urbanalcove.com
Phone: +1 512-364-0201

We normally respond within 24 hours.

2. Use of Our Website

You may use this website for lawful shopping purposes. You must not:

Use it for fraudulent or unlawful activity.
Attempt to gain unauthorized access to customer accounts or connected systems.
Introduce malicious code or interfere with the website’s operation.
Collect information through unauthorized automated means.
Misrepresent your identity or provide false information when ordering.

We may restrict website access when reasonably necessary to protect Urban Alcove, our customers or our service providers. This does not remove obligations relating to existing orders or refunds.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, dimensions, materials, photographs, availability and pricing.

Colors and appearance may vary slightly because of lighting, photography, production variation and device displays. Measurements may vary slightly where products are measured manually. Any relevant tolerance will be disclosed in the product information.

These variations do not excuse a product being materially different from its description, unsuitable for a purpose we have agreed to, or otherwise failing to meet applicable consumer guarantees.

We may update or discontinue products. Changes do not reduce your rights concerning an order already placed.

4. Prices, Currencies, Taxes and Promotions

Prices may be displayed in U.S. dollars (USD), British pounds (GBP) or Australian dollars (AUD) according to the selected market.

Prices may differ between markets because of currency conversion, rounding, taxes and market-specific pricing adjustments. Automatically converted prices may change as exchange rates change.

Please check the selected country, currency and final order total before paying. The currency shown at checkout is the currency in which your payment will be submitted.

Applicable taxes collected through checkout, discounts and any shipping charges will be reflected in the checkout total before payment. Where applicable taxes are included in displayed prices, they form part of those prices.

Your bank or payment provider may apply its own currency-conversion or international-transaction charges. These are separate from charges made by Urban Alcove.

Promotions, discount codes and automatic offers are subject to their stated conditions. Discounts cannot be combined unless expressly stated otherwise. Fixed monetary discounts and minimum-spend requirements may be converted into the checkout currency.

We may change or end a promotion prospectively. Changes will not alter an order already accepted under that promotion.

If we identify a genuine pricing error before accepting an order, we will contact you to explain it. We will not charge a higher price without your agreement. If you do not wish to proceed, or we cannot fulfill the affected item, we will cancel it and refund any payment collected. Any action concerning an accepted order remains subject to applicable law.

5. Orders and Payment

By placing an order, you confirm that:

The information you provide is accurate and complete.
You are authorized to use the payment method.
You have reviewed the product description, delivery information and applicable store policies.

Available payment methods may include major credit cards, Apple Pay, Google Pay, Shop Pay and PayPal. The options available for your order will appear at checkout.

Payment information is processed through Shopify and the relevant payment providers.

An automated order-receipt email acknowledges that we received your order. If further verification is needed, or we cannot fulfill an item, we will contact you promptly.

We may decline an order before acceptance for legitimate reasons such as payment failure, suspected fraud, product unavailability or an undeliverable address. We will not use this provision to avoid obligations relating to an accepted order.

If we cannot supply an item for which payment has been collected, we will refund the affected amount to the original payment method. We will not substitute a materially different product without your approval.

6. Shipping and Delivery

We currently serve:

The contiguous United States.
England, Scotland, Wales and Northern Ireland.
Australia’s six states, the Australian Capital Territory and Northern Territory.

Excluded destinations and address types are listed in our Shipping Policy.

Tracked standard shipping is free, with no minimum purchase required.

Orders normally require 1–3 calendar days for processing, followed by 4–10 calendar days in transit after shipment. Deliveries to rural or remote areas of Australia may take slightly longer.

Product-specific delivery information may also appear on product pages.

We work with fulfillment partners in the United States and China. Orders containing multiple products may ship separately, from different locations, and arrive on different dates.

Delivery estimates may be affected by carrier disruptions, customs processing, severe weather or other circumstances. These estimates do not remove your rights where goods are delayed, lost or not delivered.

Urban Alcove remains your point of contact for problems with your order. Using a fulfillment partner or carrier does not remove our responsibilities under applicable consumer law.

Complete details are available in our Shipping Policy, which forms part of these Terms.

7. Returns, Refunds and Consumer Rights

Our voluntary 30-day return policy is described in our Refund & Return Policy.

Please contact us for return instructions because destinations are determined case by case and may differ from our business correspondence address.

The voluntary return window and change-of-mind eligibility conditions do not restrict statutory rights relating to faulty, damaged, incorrect, misdescribed or undelivered goods.

UK customers may have statutory cancellation rights for online purchases, as explained in our Refund & Return Policy.

Australian customers have rights under the Australian Consumer Law, including consumer guarantees that cannot be excluded. These may include repair, replacement, refund and compensation rights depending on the circumstances.

Our Refund & Return Policy forms part of these Terms. Mandatory legal rights take priority if any policy wording conflicts with them.

8. Order Changes and Cancellations

We will try to stop or amend fulfillment, but this may not be possible once processing has begun.

If dispatch cannot be stopped, we will explain the available next steps. Processing or dispatch does not remove applicable statutory cancellation rights, including those available to UK customers.

Please review your delivery address before submitting an order and contact us promptly if a correction is needed.

9. Order Communications and Privacy

We will use your contact details to send communications needed to manage your order, such as confirmations, shipping updates, delivery information and refund or customer-service messages.

Marketing communications are optional and can be discontinued through the unsubscribe method provided.

Our Privacy Policy explains how personal information is collected and used.

10. Intellectual Property

Unless otherwise stated, the Urban Alcove name, logo, website design, original written content, graphics and other original materials are owned by or licensed to Urban Alcove.

Some product photographs, product information, trademarks, platform elements and other materials are supplied by manufacturers, fulfillment partners, Shopify or other third parties and remain the property of their respective owners.

You may not reproduce, distribute, modify, sell or commercially exploit protected content without authorization from the relevant rights holder, except where permitted by law.

11. Third-Party Services and Links

Our website may use or link to third-party services, including Shopify, payment providers, delivery carriers, tracking services and social-media platforms.

Those services may have their own terms and privacy policies. We do not control independent third-party websites.

This section does not remove our responsibility for services we arrange as part of fulfilling your purchase or any responsibility imposed by applicable law.

12. Website Availability and Product Guarantees

We aim to keep the website available and accurate, but access may occasionally be interrupted by maintenance, technical issues or events outside our reasonable control.

If a website problem affects an order or payment, please contact us so we can investigate.

Products must meet their descriptions and the standards required by applicable consumer law. Any additional product warranty is provided alongside statutory rights and does not replace them.

13. Responsibility for Loss or Damage

Urban Alcove is responsible for loss or damage where required by applicable law, including losses caused by a failure to meet mandatory consumer guarantees or contractual obligations.

For UK consumer purchases, this includes foreseeable loss or damage caused by our breach of contract or failure to use reasonable care. Loss is foreseeable where it was an obvious consequence or was contemplated by both parties when the contract was made.

Australian customers retain their rights to compensation for reasonably foreseeable loss or damage resulting from a failure to meet a consumer guarantee.

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence where such liability cannot be excluded.
Fraud or fraudulent misrepresentation.
Breach of consumer guarantees or other statutory obligations that cannot be excluded.
Any other liability that applicable law does not permit us to exclude or restrict.

14. Severability and Waiver

If a provision is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A delay or failure to enforce a provision does not automatically waive the right to enforce it later.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of Texas, United States, subject to mandatory consumer protections that apply to your purchase.

This choice of law does not deprive UK or Australian consumers of protections that cannot be excluded under the laws applicable to them.

Nothing in these Terms requires you to give up a right to bring proceedings in a court available to you under applicable consumer law.

If you have a concern, please contact Urban Alcove so we can try to resolve it. Contacting us does not prevent you from exercising legal rights or meeting a legal deadline.

16. Changes to These Terms

We may update these Terms to reflect changes in our services, business practices or legal obligations.

Revised Terms will be posted with an updated date. Changes apply prospectively and will not retroactively reduce rights relating to an existing order.

17. Contact Us

Urban Alcove — Andrew T. Lyons
5715 Sam Houston Circle
Austin, TX 78731
United States