Privacy policy
Last updated: September 15, 2026
Urban Alcove operates this online store and website, including its related content, features, products, and services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, create an account, communicate with us, submit a product review, or otherwise use our services.
Urban Alcove is powered by Shopify, which provides the ecommerce platform used to operate our store.
By using our website, you acknowledge the privacy practices described in this policy.
1. Personal Information We Collect
The personal information we collect depends on how you interact with Urban Alcove and may include:
Contact and order information
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
- Products ordered
- Order history
- Returns, refunds, cancellations, and exchanges
- Delivery and tracking information
Account information
If you create or use a customer account, we may process information associated with that account, such as your login credentials, saved addresses, order history, wishlist items, preferences, and account settings.
Customer authentication and account credentials are handled through Shopify’s systems.
Payment information
Payments are processed by Shopify and authorized payment providers. These providers may collect payment-card or other financial information directly from you.
Urban Alcove generally receives transaction details, payment status, payment method, and confirmation information rather than complete payment-card numbers.
Communications, reviews, and submitted content
We collect information you provide when you:
- Contact customer support
- Submit a contact form
- Request a return or refund
- Respond to a survey
- Submit a product review, rating, photograph, or related content
- Communicate with us through email or another available channel
Product reviews and related content may be displayed publicly with the name or identifier you provide. Do not include sensitive personal information in a public review.
Device and usage information
When you visit our website, we and our service providers may automatically collect information such as:
- IP address
- Browser and device type
- Operating system
- Device identifiers
- Pages and products viewed
- Items added to a cart or wishlist
- Referring website
- Dates and times of website activity
- Interactions with advertisements or marketing content
This information may be collected using cookies, pixels, tags, local storage, and similar technologies.
2. Sources of Personal Information
We may collect personal information:
- Directly from you
- Automatically through your use of our website
- From Shopify and other service providers working on our behalf
- From payment processors, fulfillment partners, and delivery carriers
- From advertising, analytics, review, wishlist, and marketing providers
- From social-media platforms when you interact with Urban Alcove through those services
- When you authorize another person or service to provide information to us
3. How We Use Personal Information
We may use personal information to:
- Operate and improve our website and services
- Process payments and fulfill orders
- Arrange shipping and provide tracking information
- Process returns, refunds, cancellations, and exchanges
- Create and manage customer accounts
- Maintain customer wishlists and preferences
- Publish, administer, and respond to product reviews
- Provide customer support
- Communicate about orders, deliveries, returns, or account activity
- Detect and prevent fraud, misuse, and security threats
- Maintain business and transaction records
- Understand how customers use our website
- Personalize website content and product recommendations
- Measure the effectiveness of advertising and marketing
- Send promotional emails when you have subscribed or when otherwise permitted by law
- Comply with legal obligations and enforce our policies
- Establish, exercise, or defend legal claims
4. Cookies and Similar Technologies
Urban Alcove, Shopify, and authorized third parties use cookies and similar technologies to operate the website, remember preferences and wishlist items, understand website activity, prevent fraud, and support advertising and analytics.
Some cookies are necessary for functions such as shopping carts, checkout, account access, security, and payment processing. Other cookies may be used for analytics, personalization, reviews, wishlists, and advertising where permitted.
You can control certain cookies through your browser settings and any privacy-preference tools made available on our website. Blocking necessary cookies may prevent some website features from functioning correctly.
5. Marketing Communications
If you subscribe to receive promotional emails, we may use your email address and engagement information to send and improve those communications.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message. Unsubscribing from marketing does not prevent us from sending necessary transactional messages relating to your orders, account, returns, refunds, or customer-service requests.
6. How We Disclose Personal Information
We may disclose personal information when reasonably necessary to operate Urban Alcove, including to:
- Shopify, which hosts and supports our ecommerce store
- Payment providers, which process and verify payments
- Fulfillment partners and suppliers, which prepare and ship orders
- Delivery carriers and tracking providers, which transport and track packages
- Technology and cloud-service providers, which support website operation, email, storage, fraud prevention, and security
- Review and wishlist providers, which support product reviews, ratings, and saved products
- Customer-service providers, which help us respond to customer requests
- Analytics and advertising partners, which help us understand website activity and measure or deliver advertising
- Professional advisers, such as legal, accounting, insurance, or compliance providers
- Government agencies or other parties, when required by law or reasonably necessary to protect legal rights, prevent fraud, or respond to lawful process
- A successor or potential successor, in connection with a merger, sale, financing, restructuring, or transfer of all or part of the business
We may also disclose information when you direct us to do so or consent to the disclosure.
We do not sell personal information in exchange for money. However, certain disclosures to advertising and marketing partners may be considered a “sale,” “sharing,” or use for targeted advertising under some U.S. state privacy laws.
Eligible users can submit an opt-out request through our Privacy Choices page.
7. Relationship With Shopify
Our store is hosted by Shopify. Shopify collects and processes personal information relating to your access to and use of the store in order to provide, secure, personalize, and improve its services.
Information submitted through our store may be transmitted to Shopify and other service providers located outside the country or region where you live.
Urban Alcove may use Shopify features that personalize shopping experiences or support advertising based on interactions with our store, Shopify, and other merchants. For certain processing performed through these features, Shopify may be responsible for responding to applicable privacy requests.
More information is available in the Shopify Consumer Privacy Policy and through the Shopify Privacy Portal.
8. Targeted Advertising and Privacy Choices
Depending on where you live, you may have the right to opt out of the sale or sharing of personal information or its use for targeted advertising.
You may submit an applicable request through our Privacy Choices page.
If your browser sends a recognized Global Privacy Control signal, Shopify may treat that signal as an opt-out request for the browser or device used. If Shopify can associate that device with a Shopify account, the preference may also be applied to that account.
Other browser-based “Do Not Track” signals may not be recognized because there is no consistent industry standard for responding to them.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to:
- Complete transactions and provide customer service
- Maintain customer accounts, preferences, wishlists, and reviews
- Meet tax, accounting, recordkeeping, and legal requirements
- Prevent fraud and protect our services
- Resolve disputes and enforce agreements
Retention periods vary depending on the type of information, the reason it was collected, and applicable legal requirements.
10. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
No method of transmitting or storing information is completely secure. We therefore cannot guarantee absolute security. Please avoid sending sensitive financial or confidential information through unsecured communication channels.
Customers are responsible for protecting their account credentials and should contact us if they believe an account has been accessed without authorization.
11. Your Privacy Rights
Depending on where you live, you may have the right to:
- Request access to or information about personal information we maintain
- Request correction of inaccurate personal information
- Request deletion of personal information
- Receive a portable copy of certain personal information
- Opt out of certain targeted advertising, sales, or sharing
- Restrict or object to certain processing
- Withdraw consent where processing relies on consent
- Appeal a decision relating to a privacy request
- Receive equal service without unlawful discrimination for exercising your rights
These rights are not absolute and may be subject to legal exceptions.
To exercise a right, contact us using the information at the end of this policy or use an applicable privacy-request tool available through our website. We may need to verify your identity before completing a request.
Where permitted, an authorized agent may submit a request on your behalf. We may require evidence of the agent’s authority and may contact you directly to verify the request.
We will respond within the period required by applicable law.
12. Children’s Privacy
Urban Alcove’s services are not directed to children, and we do not knowingly collect personal information from children under the age at which they can legally provide consent in their jurisdiction.
If you believe a child has provided personal information to us, contact us so we can review and, where appropriate, delete the information.
We do not knowingly sell or share the personal information of individuals under 16 years of age as those terms are defined by applicable privacy laws.
13. International Data Transfers
Urban Alcove, Shopify, and other service providers may transfer, process, or store personal information outside the country or region where you live.
Where required, transfers from the European Economic Area, United Kingdom, or other applicable jurisdictions will rely on recognized legal safeguards, such as adequacy decisions or approved standard contractual clauses.
14. Third-Party Websites and Services
Our website may contain links to websites, applications, or platforms operated by third parties.
Urban Alcove does not control the privacy or security practices of independent third parties. Review their privacy notices before providing personal information through their services.
15. Complaints
If you have a concern about how we handle personal information, please contact us first so we can review it.
Depending on where you live, you may also have the right to appeal our response or submit a complaint to your local privacy or data-protection authority.
16. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our services, technology, legal obligations, or business practices.
The revised policy will be posted on this website with an updated revision date. We will provide additional notice when required by law.
17. Contact Us
For questions, complaints, or requests concerning privacy, contact:
Email: support@urbanalcove.com
Phone: 512-364-0201
We normally respond within 24–48 hours.
Business Information
Urban Alcove is operated by:
Andrew T. Lyons
Street: 5715 Sam Houston Circle
City: Austin
State/Region: TX
Country: United States
Zip Code: 78731
Email: support@urbanalcove.com
Phone: +1 512-364-0201
Urban Alcove is an online retailer and does not operate a public storefront at this address.