Shipping policy

Shipping Policy

Last updated: October 18, 2026

Urban Alcove provides free tracked standard shipping on all orders. This policy explains where we ship, how long orders normally take, and what to do if a delivery problem occurs.

Where We Ship

We currently ship to residential and business addresses in:

United States: The contiguous United States.
United Kingdom: England, Scotland, Wales and Northern Ireland.
Australia: All six states, including Tasmania, plus the Australian Capital Territory and Northern Territory.

We do not currently ship to:

Alaska or Hawaii.
U.S. territories.
APO/FPO or British Forces addresses.
P.O. boxes.
The Channel Islands, Isle of Man or separate UK overseas territories.
Australian external territories.
Countries or destinations not listed above.

Availability may vary by product and destination. Product availability and shipping options are confirmed at checkout.

Shipping Cost

Tracked standard shipping is free on every Urban Alcove order, with no minimum purchase required.

We do not offer expedited shipping at this time.

Order Processing

Orders are normally processed within 1–3 calendar days after payment is successfully completed.

Processing time is separate from the estimated transit time below.

An order containing multiple products may be divided into separate shipments. Products may arrive on different dates and have separate tracking numbers.

Fulfillment Locations

Depending on the product, availability and delivery destination, orders may ship from a fulfillment location in the United States or China.

Not every fulfillment location serves every destination.

Estimated Transit Time

After your order ships, standard delivery normally takes 4–10 calendar days.

Deliveries to rural or remote areas of Australia may take slightly longer.

Delivery times are estimates rather than guarantees. Weather, carrier disruptions, customs processing, high-volume periods and other circumstances may occasionally cause delays.

Product pages may also display an estimated delivery window for the particular product. Please review any product-specific delivery information before ordering.

These estimates do not limit your rights concerning delivery under applicable consumer law.

Shipping Carriers

Shipments originating in China may travel through Cainiao or another international shipping provider before being transferred to a local carrier for final delivery.

For U.S. deliveries, final-mile carriers may include SpeedX, USPS, UniUni and GOFO. UK and Australian deliveries use carriers serving those destinations. Other regional carriers may also be used.

The carrier assigned to your shipment will be shown in its tracking information.

Order Tracking

We will send a shipping-confirmation email containing your tracking number after the carrier picks up the package and tracking becomes active.

Tracking updates may take time to appear, particularly when a shipment transfers between carriers or passes through customs.

You can also check your shipment through our Order & Delivery Tracking page.

Delayed Orders

If your order has not shipped within 3 calendar days, please contact us so we can investigate.

If your order has not arrived within 14 calendar days after shipment, please contact us with your order number. We will review the tracking information and, when necessary, open an investigation with the carrier or fulfillment provider.

You may contact us sooner if tracking shows a problem or you have another delivery concern. These contact guidelines do not require you to wait before exercising any applicable statutory rights.

Occasional carrier delays do not automatically mean a package has been lost. We will work with you to determine the shipment’s status and an appropriate resolution.

Packages Lost in Transit

If tracking indicates that a package may have been lost before delivery, please contact Urban Alcove with your order number.

We will review the tracking information and, when necessary, investigate with the carrier or fulfillment provider.

If the shipment is confirmed lost or cannot be located within a reasonable investigation period, Urban Alcove will provide an appropriate replacement or refund in accordance with applicable law. Customers are not required to resolve an in-transit loss directly with the carrier.

Packages Marked Delivered but Not Received

If tracking shows that your package was delivered but you have not received it, please contact Urban Alcove promptly so we can investigate.

Where practical, check the delivery location, any delivery photograph, and whether another household member, building reception or an authorized recipient accepted the package.

A carrier’s “delivered” scan alone does not automatically resolve a delivery dispute. We will review the available evidence and work with you toward an appropriate resolution in accordance with applicable law.

Nothing in this policy transfers delivery risk to you earlier than applicable consumer law allows.

Damaged, Defective or Incorrect Orders

If an order arrives damaged, defective, incorrect or materially different from its description, please contact us as soon as reasonably possible.

Include your order number, a description of the problem and clear photographs when photographs can reasonably show the issue. We will provide instructions and arrange an appropriate remedy based on the circumstances and applicable law.

Our voluntary 30-day return policy does not limit statutory rights relating to faulty, damaged, misdescribed or undelivered goods. This includes applicable UK consumer rights and Australian consumer guarantees.

Please review our Refund & Return Policy for information about returns, refunds and the return process.

Customs and Unexpected Import Charges

Orders shipped internationally may be subject to customs processing. The treatment of import duties, taxes and clearance charges can vary by destination, shipment value and fulfillment route.

If a carrier requests an unexpected payment related to an Urban Alcove order, please contact us before paying, where possible, so we can investigate the charge and explain the next steps.

If the request includes a payment deadline, please send us that information promptly. Keep any payment request, invoice or receipt for our review.

This section does not limit your statutory rights or override charges expressly included in the price agreed at checkout.

Incorrect or Incomplete Addresses

Please provide a complete and accurate shipping address during checkout, including any apartment or unit number and the correct postal code.

If you discover an error, contact us immediately. We will attempt to correct the address if fulfillment has not progressed too far, but changes cannot be guaranteed after processing begins.

An incorrect or incomplete address may cause delays, failed delivery or a returned shipment. If this occurs, we will review the circumstances and contact you about the available options. Any proposed additional charge will be explained before you agree to it.

Your statutory rights remain unaffected.

Contact Urban Alcove

For questions about processing, shipping, tracking or delivery, contact us:

Email: support@urbanalcove.com
Phone: +1 512-364-0201

We normally respond within 24 hours.

Business Information

Urban Alcove is operated by:
Andrew T. Lyons
5715 Sam Houston Circle
Austin, TX 78731
United States