Shipping policy
Last updated: September 15, 2026
Urban Alcove provides free standard shipping on all orders. This policy explains where we ship, how long orders normally take, and what to do if a delivery problem occurs.
Where We Ship
We currently ship to residential and business addresses within the contiguous United States.
We do not currently ship to:
- Alaska or Hawaii
- U.S. territories
- APO/FPO addresses
- P.O. boxes
- International destinations
Shipping Cost
Standard shipping is free on every Urban Alcove order. We do not offer expedited shipping at this time.
Order Processing
Orders are normally processed within 1–3 calendar days after payment is successfully completed.
An order containing multiple products may be divided into separate shipments. In that case, the products may arrive on different dates and have separate tracking numbers.
Fulfillment Locations
Depending on product availability, orders may be shipped from a fulfillment location in the United States or China.
Estimated Transit Time
After an order ships, standard delivery normally takes 4–12 calendar days.
Delivery times are estimates rather than guarantees. Weather, carrier disruptions, customs processing, high-volume periods, and other circumstances outside our direct control may occasionally cause delays.
Product pages also display an estimated delivery window based on the product’s expected fulfillment location.
Shipping Carriers
Shipments originating in China are generally transported through Cainiao and transferred to a U.S. carrier for final delivery.
Our final-mile carriers currently include SpeedX, USPS, UniUni, and GOFO. The carrier used depends on the shipment’s fulfillment location and delivery destination. Other regional carriers may occasionally be used.
The carrier assigned to your shipment will be shown in its tracking information.
Order Tracking
We will send a shipping-confirmation email containing your tracking number after the carrier picks up the package and tracking becomes active.
You can also check your shipment through our Order & Delivery Tracking page.
Delayed Orders
If your order has not shipped within 3 calendar days, please contact us so we can investigate.
If your order has not arrived within 14 calendar days after shipment, please contact us with your order number. We will review the tracking information and, when necessary, open an investigation with the carrier or fulfillment location.
Occasional carrier delays do not automatically mean that a package has been lost. We will work with you to determine the shipment’s status and an appropriate resolution.
Packages Lost in Transit
If tracking indicates that a package may have been lost before delivery, please contact Urban Alcove with your order number. We will review the tracking information and, when necessary, open an investigation with the carrier or fulfillment location.
If the shipment is confirmed lost or cannot be located within a reasonable investigation period, Urban Alcove will provide an appropriate replacement or refund. Customers are not required to resolve a confirmed in-transit loss directly with the carrier.
Packages Marked Delivered but Not Received
If tracking shows that your package was delivered but you have not received it, please contact Urban Alcove so we can investigate with the carrier. Please note that Urban Alcove is not responsible for packages stolen or lost after a carrier marks them as successfully delivered, though we will assist you in opening a carrier investigation.
Damaged, Defective, or Incorrect Orders
If an order arrives damaged, defective, incorrect, or materially different from its description, please contact us within 30 calendar days of delivery.
Include your order number, a description of the problem, and clear photographs when photographs can reasonably show the issue. We will provide instructions and work with you toward an appropriate replacement, return, or refund.
Please review our Refund & Return Policy for complete information about eligibility, return shipping, refunds, and the return process.
Unexpected Customs or Import Charges
Customers should not ordinarily be asked to pay import duties or customs fees upon delivery. If a carrier requests an unexpected payment related to an Urban Alcove order, please contact us before paying so we can investigate and provide assistance.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you discover an error, contact us immediately. We will attempt to correct the address if fulfillment has not progressed too far, but address changes cannot be guaranteed after processing begins.
Urban Alcove is not responsible for delays or failed deliveries caused by an incorrect or incomplete address supplied by the customer. If a package is returned to us, we will contact you to discuss the available options.
Contact Urban Alcove
For questions about processing, shipping, tracking, or delivery, contact us:
Email: support@urbanalcove.com
Phone: 512-364-0201
We normally respond within 24–48 hours.
Business Information
Urban Alcove is operated by:
Andrew T. Lyons
Street: 5715 Sam Houston Circle
City: Austin
State/Region: TX
Country: United States
Zip Code: 78731
Email: support@urbanalcove.com
Phone: +1 512-364-0201
Urban Alcove is an online retailer and does not operate a public storefront at this address.