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🚚 Free Tracked Shipping
Enjoy free tracked shipping on every order.
📍 Track Your Order
A tracking email is sent once the carrier receives your package.
You can also check your shipment through our Order & Delivery Tracking page.
↩️ 30-Day Returns
You may request a change-of-mind return within 30 calendar days after delivery, subject to our voluntary return conditions. This does not limit your statutory rights.
Review our Refund & Return Policy for complete details about eligibility, return shipping, refunds, and the return process.
💬 Need Help?
Questions about shipping, returns, or your order? Contact our customer support team, and we’ll be happy to assist.
How long will my order take to arrive?
Your estimated delivery window is shown in the Shipping and Returns section. Deliveries to rural or remote areas of Australia may take slightly longer. Delivery dates are estimates, not guarantees.
For complete details, see our Shipping Policy.
Is shipping free?
Yes. We offer free tracked standard shipping with no minimum purchase on all Urban Alcove orders to supported destinations.
Can I track my order?
Yes. A tracking email is sent once the carrier receives your package and tracking becomes active.
You can also check your shipment through our Order & Delivery Tracking page.
What if my order arrives damaged or something is wrong?
Please contact us as soon as reasonably possible with your order number, a description of the problem and clear photographs when they can reasonably show the issue.
We’ll investigate and provide an appropriate remedy in accordance with applicable law. Our voluntary 30-day return window does not limit your statutory rights.
Can I return my purchase?
You may request a change-of-mind return within 30 calendar days after delivery, subject to our voluntary return conditions.
Contact us before sending anything back so we can provide the correct return address and instructions. Return destinations are determined case by case.
This voluntary policy does not limit applicable statutory cancellation rights or rights relating to faulty, damaged, incorrect or misdescribed goods.
See our Refund & Return Policy for eligibility, return-shipping costs and refund details.
How can I contact Urban Alcove?
We’re happy to help with questions about products, orders, shipping or returns. Visit our Contact Us page or email support@urbanalcove.com.
We normally respond within 24 hours.
Will my product look exactly like the photos?
We make every effort to represent our products accurately. Slight variations in color, texture, finish or appearance may occur because of lighting, photography, production variation or screen settings.
This does not affect your rights if a product is materially different from its description.
Where can I find product dimensions and specifications?
Dimensions, materials, colors and other specifications are provided on each product page. Check these details carefully before ordering to make sure the product suits your space.
For lighting, also verify that the electrical rating, plug or charging requirements and installation method are suitable for your country and intended use.
Are there any current offers or discounts?
Visit our Current Offers & Discounts page for available promotions, eligibility requirements and instructions for applying your savings.
Small Independent Business
A little help, tailored to you.
Looking for something specific, a larger quantity, or a custom bundle? We can help with custom sourcing, tailored bundles, and project quotes.
Tell us what you need. We’ll reply within 24 hours.
Interesting product, very fast shipping and delivery. The product matches the information, expectations, and images. It gives a well-made and stable impression. The color is harmonious and appealing. Harmonious and good craftsmanship. The size and weight are practical, making it easy to carry. You can feel the value of the product by its weight. The product is odorless. In summary, the product is a beautiful and useful item.
It's very nice and of good quality, second time I've bought it.
These spoons are beautiful, I recommend them!
Beautiful spoons! They are of very good quality.
Beautiful porcelain spoons decorated with various motifs. They are very elegant. The set arrived well-packaged, with great care. I am very happy with this purchase. I highly recommend it. Beautiful.
Delivery is fast, the spoons are amazing, exactly the same as in the picture, the packaging is excellent, everything arrived without damage, the size is also great.
The most beautiful thing is this ceramic product! It arrived quickly, just like the description. Very good quality. The packaging was completely sealed, nothing broke. Many compliments. Thank you.
Pretty spoons. Delicate designs
very cute in the kitchen I will definitely use them
These spoons are beautiful, I bought them as a gift.
exactly as in the photo 👍👍👍👍👍
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