Indigo Loom

🚚 Free Tracked Shipping

Enjoy free tracked shipping on every order.

📍 Track Your Order

A tracking email is sent once the carrier receives your package.

You can also check your shipment through our Order & Delivery Tracking page.

↩️ 30-Day Returns

You may request a return within 30 calendar days of delivery.

Review our Refund & Return Policy for complete details about eligibility, return shipping, refunds, and the return process.

💬 Need Help?

Questions about shipping, returns, or your order? Contact our customer support team, and we’ll be happy to assist.

How long will my order take to arrive?

Your estimated delivery window is shown in the Shipping and Returns Section.

The delivery estimate shown at checkout is the most current estimate for your order. For complete details, see our Shipping Policy.

Is shipping free?

Yes. We offer free standard shipping on all Urban Alcove orders.

Can I track my order?

Yes. A tracking email is sent once the carrier receives your package.

You can also check your shipment through our Order & Delivery Tracking page.

What if my order arrives damaged or something is wrong?

Please contact us within 30 calendar days of delivery with your order number, a description of the problem, and clear photographs when they can reasonably show the issue. We’ll review the situation and provide instructions for an appropriate resolution.

Can I return my purchase?

You may request a return within 30 calendar days after delivery.

See our Refund & Return Policy for complete details about eligibility, return shipping, refunds, and the return process.

How can I contact Urban Alcove?

We’re happy to help with questions about products, orders, shipping, or returns. Visit our Contact Us page, and our customer support team will get back to you within 24–48 hours.

Will my product look exactly like the photos?

We make every effort to accurately represent our products. However, slight variations in color, texture, finish, or appearance may occur due to lighting, photography, manufacturing, or individual screen settings.

Where can I find product dimensions and specifications?

Product dimensions, materials, colors, and other specifications are provided on each product page. We recommend checking these details carefully before ordering to ensure the product is right for your space.

Are there any current offers or discounts available?

There are currently no promotional discounts or limited-time offers available.